Course Summary
| Suited For | Expatriates working in China or Chinese working with westerners |
| Participants | Group 1 - 12 |
| Key Points |
Culture‘s influence communication styles Communication styles Effectively adapt communication across cultures Listening Skills Non-verbal Communication Negotiation across cultures Feedback and Successful Communication Situational Communication |
| Introduction | Communication underlies everything we do. Communication patterns learned for our home culture often do not work as expected when we cross cultures. Often the difficulty is attributed to language, but more commonly the real problem is communication expectations and cultural assumptions.
This course focuses on understanding your own & others expectations when it comes to verbal & non-verbal communication, and adapting yourself for specific situations. Specific techniques, structures and methods are presented for practice and feedback in the course, as well as reasons for communication differences in perception. Note: this course does not work on foreign language ability, but rather communication skills that help participants utilize the language they already know for a more productive result across cultures. |
| Foundation | Culture‘s influence communication styles Language vs. Communication Introduction to Communication styles Introduction to Non-verbal communication Barriers to communication |
| Development | Communication styles Direct - Indirect; Low Context - High Context; Affective - Neutral; Formal - Informal Effectively adapt communication across cultures Listening Skills Non-verbal Communication Feedback and successful communication Introduction to Negotiation across culture |
| Advanced | More effectively adapt communication across cultures Advanced communication styles Negotiation across cultures Situational Communication Skills |
Participant Comments:
"Very interesting! Good overview. Should be given to all expats and Chinese who work with expats. When you know why others react the way they do, you understand (tolerate) it better."
Facility Manager
"This course is useful for me. It helps to have a better understanding of cultural differences and how to build effective communication. I learned more constructive way for communication & understanding in a mixed-culture environment. Thanks."
Site Controller
"The training is really helpful for me to understand the different culture and communication style between American people and Chinese people."
Product Engineer
"Case study in today's course is very useful & interesting. I learned a lot from other's experiences. I also found that understanding and analyzing people's dimensions and cultural perceptions is a useful tool in effective communication. "
Sourcing & Quality Manager