Course Summary
| Suited For | Chinese nationals who work with expatriates |
| Participants | Group 1 - 12 |
| Key Points |
Communication Styles Decision Making Taking Responsibility Business Etiquette Different Expatriate Cultures Philosophy, Values & Behavior Expat Expectations & Perceptions Office Relationships |
| Introduction |
The actions, thought processes, communication style & culture of foreigners can be confusing, frustrating & difficult for Chinese staff.
Working in a less vertical management structure, being given autonomy & authority at lower levels and expected to handle more responsibility, being asked direct questions, open displays of appreciation and dissatisfaction can be unsettling and hinder the work process. This course helps to explain what foreigners do and expect and why. |
| Foundation |
Business Etiquette Different Expatriate Cultures Philosophy, Values & Behavior Expat Expectations & Perceptions Office Relationships |
| Development |
Communication Styles Taking Responsibility Cultural Differences at work Western Business Expectations |
| Advanced |
Advanced Communication Skills Assertive Communication Decision Making & Accountability Advanced Global Business Expectations |
| As Used By | General Motors, Britcham, British Consulate Shanghai |
Participant Comments:
"Great training. It helps me realize the many differences between eastern and western countries, and how I should react knowing such differences."
Resources Assistant
"This training will help me to communicate with foreigners, now that I understand the differences in our behavior."
Product Engineer
"The training provided concepts and tools for better understanding on the culture difference and better communication with western manager/counterparts."
Commodity Director
"The training is really helpful for me to understand the different culture and communication style between American and Chinese people. My communication skills will be improved. I plan to improve the following: giving feedback, working with high accountability, takeing initiative at work - being proactive!"
Product Engineer